Help Center
General questions
Choosing the Right Course & Eligibility
- How do I know which course fits my specific situation?
- Can I still take a course after my court date has already passed?
- I have a commercial driver's license — am I eligible?
- Do I need to live in the state where I got the ticket?
- Can I take more than one course at the same time?
- Can a teen and an adult share the same account?
- What if my state isn't listed for the course I want?
- Can I switch courses after I've already enrolled?
Account & Login
- Do I need to create an account to take a course?
- What if I forgot my password?
- Can I log in from multiple devices?
- How do I update my email or contact info?
- Can I have multiple courses under one account?
- Can I delete my account?
- Why do you need my driver's license information?
- Can I share my account with someone else?
Completion, Certificates & Reporting
- How quickly will my completion be reported to the court or DMV?
- Do I need to do anything after I finish the course?
- What if I lose my completion certificate?
- Will the completion show up on my driving record?
- Can I get a paper certificate mailed to me?
- How do I send my certificate to my insurance company?
- What happens if the court rejects my completion?
- How long do I have access to my certificate?
Course Basics & How It Works
- What is online traffic school and how does it work?
- Is ETS Traffic School court-approved and DMV-approved?
- How long does the course take from start to finish?
- Can I take the course on a phone, tablet, or computer?
- Will completing the course remove points or keep them off my driving record?
- How fast does completion get reported to the court or DMV?
- Does the course guarantee my ticket gets dismissed or my insurance drops?
- Why pick ETS Traffic School over a competitor?
Customer Support & Contact
- How do I contact ETS Traffic School support?
- What hours is support available?
- How fast does support respond?
- What can support help me with?
- What information should I have ready when I contact support?
- What if I have a complaint or feedback?
- Do you have a phone number I can call?
- Can support help me with court paperwork or legal advice?
Payments, Pricing & Refunds
- What payment methods do you accept?
- Are there hidden fees, commissions, or surprise charges?
- Is a refund available if I change my mind?
- Is my personal and payment information actually secure?
- Does the course price change by state?
- Can I get a discount or use a coupon code?
- What happens if my payment fails at checkout?
- Will I get a receipt I can use for reimbursement?
Privacy & Security
- What personal information do you collect?
- Who do you share my information with?
- How is my data stored and secured?
- Do you use cookies or tracking?
- Can I request a copy of my data, or have it deleted?
- Is my payment information stored on your servers?
- How do you protect my account from unauthorized access?
- Will my employer or anyone else see I took this course?
Taking the Course Online
- Does the course have to be completed in one sitting?
- What happens if my internet drops mid-chapter?
- Is there audio and video, or is it all text?
- What if I fail the final exam?
- Are there time limits within chapters?
- Can I get help during the course if I get stuck?
- Do I need to take notes during the course?
- Can I take a friend or family member's course for them?
Traffic School
- What exactly is traffic school and what does it do for me?
- How do I know if I should take traffic school for my ticket?
- Do I have to formally tell the court I'm taking traffic school?
- Can I still take the course after I've already paid the ticket?
- What happens if I fail the final exam?
- How does the court actually receive proof that I finished?
- What ticket types are not eligible for traffic school?
- Why do my friends in other states have completely different rules?
Defensive Driving Courses
- What's the real difference between defensive driving and traffic school?
- Who actually benefits from taking a defensive driving course?
- What topics does the curriculum actually cover?
- Is the course actually interactive or is it just walls of text?
- Will completing the course really lower my auto insurance?
- Can I pause the course and finish later, or do I have to do it all at once?
- How long does the course take, realistically?
- Does this course also help newer drivers, or is it aimed at experienced drivers?
Driver Improvement
- What is a driver improvement course and why would I be taking one?
- Who is required to enroll, and how do they find out?
- How is driver improvement different from defensive driving?
- Can I take driver improvement voluntarily?
- What happens if I miss the deadline on the order?
- How does my state actually verify I finished?
- Will completing the course fully restore my license?
- Does completing the course actually remove points?
Drivers Ed
- What is drivers ed and what does it cover?
- Who is required to take drivers ed?
- Is drivers ed the same thing as drivers training?
- Can teens take drivers ed fully online?
- What does a teen receive after completing drivers ed?
- How long does drivers ed actually take?
- Do parents have an active role during drivers ed?
- Is there a final exam, and what happens if a teen doesn't pass?
Mature Driver Courses
- What is a mature driver course and why do states offer one?
- Am I old enough to qualify for the course?
- How often does the course need to be retaken?
- Is the mature driver course harder than regular traffic school?
- Can I take the course online or only in a classroom?
- Does the course affect my license or trigger a DMV review?
- How much will I actually save on insurance?
- Can my spouse or partner take the course alongside me?
Insurance Discount Courses
- What is an insurance discount course?
- How much can I actually save on my premium?
- How long does the discount actually last?
- Does every insurance company actually accept the course?
- What do I need to submit to my insurer to activate the discount?
- Can I take the course every year to keep the discount fresh?
- Will the course discount stack with my other discounts?
Commercial courses questions
Compliance & Certification
Bulk Enrollment
- What is bulk enrollment?
- How many seats can I buy at once?
- Can seats be reassigned to new drivers?
- Do bulk seats expire?
- How do I track completion for a bulk purchase?
- Can I add more seats later?
- Can different course types share the same seat pool?
- What's the fastest way to distribute seats to drivers?
Class A ELDT Training Online
- Who needs the Class A ELDT Training Online course?
- What vehicles will my Class A CDL let me drive?
- How long is the Class A ELDT Training Online Сourse?
- Does the Class A ELDT course include behind-the-wheel training?
- Does this course satisfy the FMCSA Training Provider Registry requirement?
- Can I take the Class A ELDT theory on my phone?
- How does the Class A ELDT course prepare me for the written CDL test?
Class B ELDT Training Online
- Who needs the Class B ELDT Training Online course?
- What kind of vehicles does a Class B CDL cover?
- How is Class B ELDT different from Class A ELDT?
- How long is the Class B ELDT Training Online course?
- Does Class B ELDT include behind-the-wheel training?
- Does Class B ELDT report to the FMCSA Training Provider Registry?
- Can I upgrade from Class B to Class A after this course?
Class B to Class A CDL Upgrade Training
- Who needs the Class B to Class A CDL Upgrade Training course?
- What makes the upgrade course different from the full Class A ELDT?
- How long is the Class B to Class A upgrade course?
- Does the upgrade course include behind-the-wheel training?
- Do I need a new medical certificate for the Class A upgrade?
- Will the upgrade course report to FMCSA?
- Can I drive a combination vehicle before I finish the upgrade?
Class C CDL ELDT Training
- Who needs the Class C CDL ELDT Training course?
- What vehicles does a Class C CDL cover?
- How long is the Class C CDL ELDT course?
- Are endorsements included in the Class C ELDT?
- Does the Class C ELDT include behind-the-wheel training?
- What's the minimum age for a Class C CDL?
- Does Class C ELDT report to the FMCSA Training Provider Registry?
- Can I drive Class A or Class B vehicles with a Class C CDL?
School Bus and Passenger ELDT Training
- Who needs the School Bus and Passenger ELDT course?
- What's the difference between the Passenger and School Bus endorsements?
- Do I need to take both P and S together, or can I take them separately?
- How long is the School Bus and Passenger ELDT course?
- Does the course include behind-the-wheel training?
- What background checks do school bus drivers need?
- Does the course report to the FMCSA Training Provider Registry?
- Can experienced bus drivers skip the ELDT?
Doubles and Triples Endorsement Training
- Who needs the Doubles and Triples Endorsement Training course?
- Where can I legally drive doubles and triples?
- How long is the Doubles and Triples ELDT course?
- Does the course include behind-the-wheel training?
- What's unique about driving doubles and triples?
- Do I need any special prerequisites for the T endorsement?
- Does this course report to the FMCSA Training Provider Registry?
- How is the T endorsement different from Hazmat or Tanker?
CDL Tanker Endorsement Training
- Who needs the CDL Tanker Endorsement Training course?
- What kinds of jobs require a Tanker endorsement?
- How long is the CDL Tanker ELDT course?
- What's unique about driving a tank vehicle?
- Do I need Hazmat with Tanker?
- Does the Tanker course include behind-the-wheel training?
- What's the minimum age for a Tanker endorsement?
- Does the Tanker course report to the FMCSA Training Provider Registry?