Do you have a phone number I can call?

We have a U.S.-based support phone line staffed by trained agents during business hours. The number is visible on the Contact page of our website, in your enrollment confirmation email, and at the bottom of every email we send. If you've lost the number, log into your account and check the Help section, or use the live chat widget — both will route you to the same team. We don't outsource calls overseas; you're talking to people who know the courses and the regulatory environment first-hand.

The decision to keep support staffing domestic is a deliberate quality choice rather than the cheapest option. Offshore call centers can deliver lower per-call costs but typically can't speak to the state-specific regulatory nuances that drivers actually need help with — California's traffic school timing rules differ from Texas's, which differ again from Florida's, and a generic call-center agent reading from a generic script won't catch those distinctions. Our agents have continuous training on state-specific rules and direct relationships with court clerks across hundreds of jurisdictions, which is the kind of institutional knowledge that takes years to build and isn't easily outsourced.

The phone channel is also the right path for situations where a written exchange would be inefficient. Complex enrollment questions involving multiple courses, eligibility edge cases that depend on the driver's specific situation, and time-sensitive court coordination all resolve faster on a 5-minute phone call than through a 20-message email thread. Drivers who default to email out of habit sometimes find that picking up the phone takes a fraction of the calendar time, particularly during business hours when the call is answered immediately. The phone number is published in multiple places specifically because it's often the right answer rather than the last resort.