Do bulk seats expire?

Expiration dates exist so we can keep your account state clean and plan capacity. Standard bulk purchases come with a 24-month expiration, which is long enough that most fleets use them all well before the cutoff. Annual contracts tie seat expiration to the contract renewal date. If you approach expiration with seats remaining, you have two options: accelerate assignments to drivers who need training, or renew your contract and roll unused seats forward.

Your account dashboard shows seat expiration dates prominently so you never get surprised. For enterprise customers on multi-year contracts, we often waive the expiration entirely. The expiration policy is more flexible at the enterprise tier because the procurement relationship is structured differently — enterprise contracts already commit to multi-year spend, so the per-seat expiration mechanism is redundant with the contract-level commitment.

Fleets that consistently buy more seats than they end up using should consider whether the buying pattern is correct rather than just managing around the expiration. Sometimes the answer is to buy smaller blocks more frequently; sometimes it's to expand training to additional driver populations the fleet hadn't previously included; sometimes it's to use the unused seats for refresher cycles that hadn't been formally scheduled. The expiration is a forcing function for fleets to either use the capacity or right-size the next purchase, which is structurally healthier than letting unused capacity accumulate indefinitely.