How do I update my email or contact info?

 Email, phone, mailing address, and password are all editable from your account settings page. Changes take effect immediately for most fields. Updating your email triggers a verification step — we'll send a confirmation link to the new address before switching it. Driver license number, name, and date of birth are linked to your enrollment record and can't be self-edited because they're already associated with your course completion; contact support if any of these need to change. We'll verify identity and update the record manually so your certificate stays valid.

The asymmetry between editable contact fields and locked identity fields is deliberate. Contact info changes routinely as drivers move, switch carriers, or update their email; the system supports those changes without friction because they don't affect what the certificate proves. Identity fields are different — the certificate names a specific driver with a specific license number, and arbitrarily changing those fields would invalidate the legal effect of the document. The support-mediated update for identity changes (legal name change, license number reissued after a state move, corrected date of birth) preserves the certificate's validity by reissuing rather than silently editing.

Drivers who change addresses mid-course often ask whether the address on their account needs to match the address the citation court has on file. The answer is no — your account address is for our communications and certificate mail; the court has its own address for the citation. The two records don't have to match, and updating one doesn't update the other. Drivers handling out-of-state cases sometimes have three different addresses in play (home, court, employer for billing reimbursement) and the system handles all three independently without requiring them to agree.