What if I forgot my password?

Password reset is self-service. Click "Forgot password" on the login screen, enter the email associated with your account, and we'll email you a reset link valid for 30 minutes. Click the link, set a new password, and log in. If you don't see the email, check your spam folder or make sure you used the email address from your enrollment receipt. If you've lost access to that email entirely, our support team can verify your identity through alternative means and help recover the account.

The 30-minute reset window is a security tradeoff — long enough to handle real-world delays in email delivery and user attention, short enough that an intercepted email link can't be exploited days later. If you click the link past expiration, just request a new one and the system issues a fresh reset email. There's no penalty or rate-limit on multiple reset requests within reason; deliberately abusive request patterns are throttled, but a driver legitimately needing two or three resets in an evening encounters no friction. The flow is designed for the user experience of forgetting, not for the worst-case adversarial scenario.

For drivers locked out of the account email entirely — a closed work address, a phone number switched to a new carrier without porting the email, an old free account that's been deactivated — support can recover access using identity verification on driving record details, payment method last-four, course completion date, and other non-public data points. The recovery path is slower than the self-serve reset, typically taking a business day, but it's reliable. Drivers who routinely change email addresses should update their account email before the old one becomes unreachable, which avoids the harder recovery path entirely.