What happens if the court rejects my completion?
Court rejections are rare, but they happen — most often because of a missing case number on the certificate, a name spelling difference between the certificate and the citation, the court using a non-standard filing process, or simple paperwork loss. When we hear about a rejection, we contact the court directly with the documentation they need: a re-issued certificate with corrected information, a confirmation of approval status from the state regulator, the specific format they want the case number in, or whatever other item they've requested. Most rejections resolve within one business day once we know what's needed.
If the court genuinely doesn't accept our course — extremely rare, since we maintain state approvals proactively and confirm with new courts before adding them — we refund the enrollment and help you find an accepted alternative. The refund covers the full course fee in this scenario, even if you'd already passed the exam, because the rejection means our service didn't deliver the value you paid for. Drivers should never accept "your course is rejected" as a final answer from a court without first having us escalate, because clerks occasionally apply rules incorrectly and a quick provider-to-court conversation often resolves what looked like a hard rejection.
The structural reason rejections happen at all has to do with the diversity of court workflows across the country. A traffic court in Maricopa County, Arizona handles paperwork differently from a municipal court in Cook County, Illinois, which differs again from a justice of the peace court in rural Texas — even when all three accept the same state-level approved provider. Our team has direct contacts at thousands of court clerks' offices nationwide and resolves clerical issues by phone in most cases. Drivers facing a rejection should escalate to our support team within the same business day rather than trying to negotiate the clerical fix themselves; we have leverage in those conversations that an individual driver typically doesn't.