What information should I have ready when I contact support?

To help you quickly, we'll typically need the email address you used at enrollment, the course you're enrolled in (Texas Defensive Driving, California Traffic School, etc.), and a description of what's happening. If you have your order ID or receipt handy, that speeds things up. For login issues, knowing the last time you successfully logged in helps. For court-related questions, having your citation number and court name ready lets us coordinate with the court directly if needed. Don't worry if you don't have everything — we can usually find your account from email alone.

For drivers running into specific technical problems, additional context that helps the agent diagnose quickly: which device and browser you're using, whether the issue happens consistently or intermittently, what step you were on when the problem occurred, and whether you've already tried any obvious fixes. Most technical issues are device-specific or network-specific rather than platform-wide, so the diagnostic context lets the agent pattern-match against known causes rather than starting from scratch. A 30-second context dump up front saves several minutes of back-and-forth diagnostic questions.

For drivers handling court-coordinated cases, having the citation number, court name, and original deadline ready lets the agent escalate directly to court-coordination workflows rather than routing through general support first. The citation number is the unique identifier the court uses to find your case; without it, even calling the court yourself usually requires multiple lookup attempts. The court name is sometimes ambiguous — many cities have multiple traffic courts, and the right court is the one named on the citation paperwork rather than the one closest to the driver. Bringing the actual citation document to the support call eliminates almost all confusion.