Most Asked Questions

Hello Jordan, Sorry for the trouble. Sessions normally last 60 minutes of inactivity before timing out for security; if you are timing out at 15 minutes, the cause is usually one of these: - Your browser is in private or incognito mode, which clears cookies frequently - A VPN or privacy extension is dropping the session cookie - Multiple tabs are signed in, which can conflict Try in a normal browser window with extensions disabled and only one tab open. If that does not help, reply with your account email and we will look at the session log. Washington Defensive Driving Course Please let us know if you have any further questions!

Hello Devon, Sorry to hear about the delay. Certificates normally transmit the same business day. After three business days, please check the following with us: - We submitted your certificate to the Natrona County court on 4/28/2026; reply with your order number so we can confirm the exact submission record - Common reasons a court may not yet show the certificate include: Unpaid Fines, Eligibility (permission not granted at registration), Incorrect Information (wrong case number or DL number), or a court inbox delay - If anything looks off, we will void the original transmission and resend directly to the court clerk We can also email a copy of the certificate to you so you can hand-deliver it as backup. Wyoming Defensive Driving Course Please let us know if you have any further questions!

Hello Roy, Yes — our online Driver Improvement Clinic is approved by Virginia DMV and accepted by Virginia courts for court-ordered completion. A few steps: - Confirm with the Henrico County court the exact deadline they set - Enter the case number from your court order at signup - Once you pass, the certificate transmits to both the Virginia DMV and the court the same business day Court-ordered completions are processed slightly differently from voluntary; the system flags the case so the court is notified immediately. Virginia Driver Improvement Clinic Please let us know if you have any further questions!

Hello Angela, Yes — court selection can be updated as long as the certificate has not yet been transmitted. Here is the quickest path: - Reply with your account email, your order number, and the correct court name (e.g. Chatham County State Court) - We will update the court of record on our system immediately - If the wrong court has already received the certificate, we will void that record and resend to the correct court This does not affect your course progress in any way — your completion stays intact. Georgia Defensive Driving Course Please let us know if you have any further questions!

Hello Spencer, Washington does not mandate a statewide discount, but most major Washington carriers offer 5-10 percent voluntarily for 2-3 years after completion of an approved defensive driving course. To request: - Email or upload your certificate to your insurer's customer service - Ask whether they offer a defensive driving or safe driver discount - Confirm the effective date and expiration in writing If your current carrier does not, shopping a couple of others often finds a better rate. Washington Defensive Driving Course Please let us know if you have any further questions!

Hello Andrew, Sorry — let us try to help. Even if the original deadline has passed, the court usually has discretion to accept a late completion or grant an extension. Two things to do today: - Call the Sedgwick County District Court clerk first thing in the morning, explain the situation, and ask for either an extension or instructions on late filing - If you have not completed the course yet, finish it as soon as possible — the certificate goes out the same business day you pass Most clerks are willing to work with drivers who reach out proactively. We can rush-resend the certificate to the court the moment you pass. Kansas Defensive Driving Course Please let us know if you have any further questions!

Hello Tessa, Sorry for the wait. Certificates normally transmit the same business day or next business day. A 2-business-day delay is unusual and usually means one of these: - Final exam was technically completed but a chapter was left unfinished — reply with your order number and we will verify completion status - An error on the court of record entered at signup — we may need to confirm the correct Monongalia County court - A pending review on our compliance side for unusual completion patterns Reply with your account email and case number and we will resolve and push the certificate today. West Virginia Defensive Driving Course Please let us know if you have any further questions!

Hello Susan, Thanks for the question. In Arkansas, completing a defensive driving course typically does not erase a citation from your driving record, but it does keep additional points from being added and can prevent a license suspension. A few specifics: - The citation itself remains on your record per Arkansas Office of Driver Services rules - Points associated with the violation may be reduced or held, depending on the court's order - Insurance companies still see the citation on the record, even if points are minimized To confirm your specific outcome, request a copy of your driving record from the Arkansas OMV after the court closes the case. Arkansas Defensive Driving Course Please let us know if you have any further questions!

Hello Charlene, Even without a state-mandated point program, completion of an approved defensive driving course in Wyoming has real value: - Most Wyoming insurance carriers offer a voluntary 5-10 percent discount for 2-3 years - Some Wyoming courts will use a completed course to reduce a fine or hold the citation - Drivers 55+ often qualify for a larger discount through a mature-driver version of the course Reply if you want us to recommend the right version for your situation. Wyoming Defensive Driving Course Please let us know if you have any further questions!

Hello James, Thank you for reaching out. We submitted your certificate to the Birmingham Municipal Court on 3/4/2026. Please call the court directly to confirm what they show on your file. Common reasons a certificate may not yet be processed include: - Unpaid Fines: Outstanding bail, administrative, or court fees still owed - Eligibility: Court permission to attend was not granted at registration - Incorrect Information: Wrong citation number or driver's license number entered - Late Completion: Course finished after the court's due date If anything looks off, reply with your case number and we will re-verify the submission on our end. Alabama Defensive Driving Course Please let us know if you have any further questions!

Hello Madeline, Yes — Vermont DMV has a Driver Improvement Program (DIP) for eligible drivers, and our online course is approved to fulfill the requirement. To make sure you are eligible: - Confirm with the Chittenden County court that they accept the online DIP for your citation - Check the deadline they set for completion - Note that the DIP is typically available once every few years; the DMV can confirm your specific eligibility window If approved, you can enroll on our site and complete the course at your pace. Vermont Driver Improvement Program Please let us know if you have any further questions!

Hello Hilda, Yes — Virginia DMV awards 5 safe-driving points after voluntary completion of an approved Driver Improvement Clinic, up to a maximum of +5 above the standard ceiling. How the timing works: - We report your completion to Virginia DMV electronically, usually within 24 hours - The 5 safe-driving points post to your record within 7-14 business days - Safe-driving points offset demerit points on your record If you do not see the credit after 14 business days, reply with your Virginia driver's license number and we will re-verify. Virginia Driver Improvement Clinic Please let us know if you have any further questions!