Most Asked Questions

Hello Jennifer, Thanks for asking. California allows traffic school once every 18 months as a way to mask one point on your record. Since your previous completion was 13 months ago, you would not be eligible until you cross the 18-month mark. To plan around this: - Call the Orange County Superior Court that issued the new ticket and ask about your options - If the 18-month window has not yet passed, courts sometimes offer alternative resolutions like community service or a payment plan - Once you are past the 18-month window, you can take traffic school again We can hold any enrollment until you confirm eligibility, so you do not pay early. California Traffic School Course Please let us know if you have any further questions!

Hello Erin, Sorry for the inconvenience. After several failed attempts, the system locks the account for 30 minutes to protect your data. Two options: - Wait 30 minutes and try the password again — if you forget it, click 'Forgot password' to reset - Reply here with your account email and we will unlock it manually right away Either way you will not lose any course progress. Once you are back in, the course resumes at the page you left off. Maine Defensive Driving Course Please let us know if you have any further questions!

Hello Jordan, Sorry for the trouble. Sessions normally last 60 minutes of inactivity before timing out for security; if you are timing out at 15 minutes, the cause is usually one of these: - Your browser is in private or incognito mode, which clears cookies frequently - A VPN or privacy extension is dropping the session cookie - Multiple tabs are signed in, which can conflict Try in a normal browser window with extensions disabled and only one tab open. If that does not help, reply with your account email and we will look at the session log. Washington Defensive Driving Course Please let us know if you have any further questions!

Hello Bryan, Sorry for the trouble. On Android, login spins are usually one of these: - An outdated Chrome browser — open the Play Store and update Chrome - Cookies blocked — open Chrome Settings > Site settings > Cookies, set to 'Allow' - A VPN or ad blocker interfering with the login script — temporarily disable both - A typed password with a leading or trailing space If updating and re-trying still spin, reply with the Android version and Chrome version on your phone and we will investigate. Oregon Defensive Driving Course Please let us know if you have any further questions!

Hello Patricia, Sorry about the trouble. Password reset emails usually arrive within 2-3 minutes; when they do not, the cause is almost always one of these: - The email is sitting in your Spam or Promotions folder — search for 'ETS Traffic School' - The address on the account is slightly different from the one you tried — e.g. an old email or a typo - Your email provider is blocking automated messages — add support@etstrafficschool.com to your contacts Reply with your full name and the phone number on your account and we will reset the password manually and confirm by phone or text. Arizona Defensive Driving School (DDS) Course Please let us know if you have any further questions!

Hello Roy, Yes — our online Driver Improvement Clinic is approved by Virginia DMV and accepted by Virginia courts for court-ordered completion. A few steps: - Confirm with the Henrico County court the exact deadline they set - Enter the case number from your court order at signup - Once you pass, the certificate transmits to both the Virginia DMV and the court the same business day Court-ordered completions are processed slightly differently from voluntary; the system flags the case so the court is notified immediately. Virginia Driver Improvement Clinic Please let us know if you have any further questions!

Hello Spencer, Washington does not mandate a statewide discount, but most major Washington carriers offer 5-10 percent voluntarily for 2-3 years after completion of an approved defensive driving course. To request: - Email or upload your certificate to your insurer's customer service - Ask whether they offer a defensive driving or safe driver discount - Confirm the effective date and expiration in writing If your current carrier does not, shopping a couple of others often finds a better rate. Washington Defensive Driving Course Please let us know if you have any further questions!

Hello Susan, Thanks for the question. In Arkansas, completing a defensive driving course typically does not erase a citation from your driving record, but it does keep additional points from being added and can prevent a license suspension. A few specifics: - The citation itself remains on your record per Arkansas Office of Driver Services rules - Points associated with the violation may be reduced or held, depending on the court's order - Insurance companies still see the citation on the record, even if points are minimized To confirm your specific outcome, request a copy of your driving record from the Arkansas OMV after the court closes the case. Arkansas Defensive Driving Course Please let us know if you have any further questions!

Hello Madeline, Yes — Vermont DMV has a Driver Improvement Program (DIP) for eligible drivers, and our online course is approved to fulfill the requirement. To make sure you are eligible: - Confirm with the Chittenden County court that they accept the online DIP for your citation - Check the deadline they set for completion - Note that the DIP is typically available once every few years; the DMV can confirm your specific eligibility window If approved, you can enroll on our site and complete the course at your pace. Vermont Driver Improvement Program Please let us know if you have any further questions!

Hello Devon, Sorry to hear about the delay. Certificates normally transmit the same business day. After three business days, please check the following with us: - We submitted your certificate to the Natrona County court on 4/28/2026; reply with your order number so we can confirm the exact submission record - Common reasons a court may not yet show the certificate include: Unpaid Fines, Eligibility (permission not granted at registration), Incorrect Information (wrong case number or DL number), or a court inbox delay - If anything looks off, we will void the original transmission and resend directly to the court clerk We can also email a copy of the certificate to you so you can hand-deliver it as backup. Wyoming Defensive Driving Course Please let us know if you have any further questions!

Hello Charlene, Even without a state-mandated point program, completion of an approved defensive driving course in Wyoming has real value: - Most Wyoming insurance carriers offer a voluntary 5-10 percent discount for 2-3 years - Some Wyoming courts will use a completed course to reduce a fine or hold the citation - Drivers 55+ often qualify for a larger discount through a mature-driver version of the course Reply if you want us to recommend the right version for your situation. Wyoming Defensive Driving Course Please let us know if you have any further questions!

Hello Brenda, Important question. Generally, one course completion can be applied to only one citation, since the certificate is issued for a specific case number. A few options to explore: - Call the Dane County court clerk and ask whether they will allow a single completion to cover both citations at the judge's discretion (sometimes allowed when both came from the same stop) - If they require separate completions, we can issue a second certificate at a returning-student discount (reply for the code) - The course content is the same, so the second completion is mostly review Please confirm with the court before paying for a second course. Wisconsin Defensive Driving Course Please let us know if you have any further questions!