Most Asked Questions

Hello Devon, Sorry to hear about the delay. Certificates normally transmit the same business day. After three business days, please check the following with us: - We submitted your certificate to the Natrona County court on 4/28/2026; reply with your order number so we can confirm the exact submission record - Common reasons a court may not yet show the certificate include: Unpaid Fines, Eligibility (permission not granted at registration), Incorrect Information (wrong case number or DL number), or a court inbox delay - If anything looks off, we will void the original transmission and resend directly to the court clerk We can also email a copy of the certificate to you so you can hand-deliver it as backup. Wyoming Defensive Driving Course Please let us know if you have any further questions!

Hello Charlene, Even without a state-mandated point program, completion of an approved defensive driving course in Wyoming has real value: - Most Wyoming insurance carriers offer a voluntary 5-10 percent discount for 2-3 years - Some Wyoming courts will use a completed course to reduce a fine or hold the citation - Drivers 55+ often qualify for a larger discount through a mature-driver version of the course Reply if you want us to recommend the right version for your situation. Wyoming Defensive Driving Course Please let us know if you have any further questions!

Hello Rachel, Thanks for reaching out. Indiana BMV records show the underlying citation and any court-ordered actions, but the defensive driving course completion typically does not appear as a separate line item. What does happen: - The court may use your completion to reduce or dismiss the ticket, which then updates the BMV record accordingly - Insurance carriers do not see the course completion on the BMV record itself — you provide your certificate to them directly - We can re-send the certificate to you any time you need it To see your current BMV record, request a copy through mybmv.in.gov. Indiana Defensive Driving Course Please let us know if you have any further questions!

Hello Jordan, Sorry for the trouble. Sessions normally last 60 minutes of inactivity before timing out for security; if you are timing out at 15 minutes, the cause is usually one of these: - Your browser is in private or incognito mode, which clears cookies frequently - A VPN or privacy extension is dropping the session cookie - Multiple tabs are signed in, which can conflict Try in a normal browser window with extensions disabled and only one tab open. If that does not help, reply with your account email and we will look at the session log. Washington Defensive Driving Course Please let us know if you have any further questions!

Hello Earl, West Virginia does not mandate a statewide discount, but most major WV insurance carriers offer 5-10 percent for 2-3 years after completion of an approved defensive driving course. To activate: - Email or upload your completion certificate to your insurer - Ask about the percentage, effective date, and expiration - Drivers 55+ often qualify for a larger or longer discount If your current carrier does not offer one, calling another WV carrier often finds one that does. West Virginia Defensive Driving Course Please let us know if you have any further questions!

Hello Tessa, Sorry for the wait. Certificates normally transmit the same business day or next business day. A 2-business-day delay is unusual and usually means one of these: - Final exam was technically completed but a chapter was left unfinished — reply with your order number and we will verify completion status - An error on the court of record entered at signup — we may need to confirm the correct Monongalia County court - A pending review on our compliance side for unusual completion patterns Reply with your account email and case number and we will resolve and push the certificate today. West Virginia Defensive Driving Course Please let us know if you have any further questions!

Hello Brenda, Important question. Generally, one course completion can be applied to only one citation, since the certificate is issued for a specific case number. A few options to explore: - Call the Dane County court clerk and ask whether they will allow a single completion to cover both citations at the judge's discretion (sometimes allowed when both came from the same stop) - If they require separate completions, we can issue a second certificate at a returning-student discount (reply for the code) - The course content is the same, so the second completion is mostly review Please confirm with the court before paying for a second course. Wisconsin Defensive Driving Course Please let us know if you have any further questions!

Hello James, Thank you for reaching out. We submitted your certificate to the Birmingham Municipal Court on 3/4/2026. Please call the court directly to confirm what they show on your file. Common reasons a certificate may not yet be processed include: - Unpaid Fines: Outstanding bail, administrative, or court fees still owed - Eligibility: Court permission to attend was not granted at registration - Incorrect Information: Wrong citation number or driver's license number entered - Late Completion: Course finished after the court's due date If anything looks off, reply with your case number and we will re-verify the submission on our end. Alabama Defensive Driving Course Please let us know if you have any further questions!

Hello Sarah, Thanks for letting us know. Declines at checkout almost always come from one of three places: - Your bank flagged the charge as out-of-pattern — call the number on the back of the card and approve the merchant 'ETS Traffic School' - The billing address you entered does not match what your bank has on file — re-enter it exactly as it appears on your statement - The card number, CVV, or expiration was mistyped — re-enter all four fields carefully You can also try a different debit or credit card, or pay with PayPal. None of the declined attempts will hold funds. Alabama Defensive Driving Course Please let us know if you have any further questions!

Hello Robert, Great question. Alaska does not have a state-mandated point-reduction program the way California or Florida do, but many Alaska courts will accept a completed defensive driving course on a case-by-case basis. Before you enroll, please: - Call the Anchorage District Court that issued the ticket and ask whether they accept a completed defensive driving course as a condition of your case - Confirm whether they require a specific provider or any state-approved program We will send the completion record to you and, if requested, directly to the court. If the court does not allow course-based resolution, the course is still useful as a voluntary refresher. Alaska Defensive Driving Course Please let us know if you have any further questions!

Hello Linda, In Alaska, insurance discounts for a defensive driving course are offered voluntarily by carriers — there is no state-mandated discount like the ones in Delaware or Minnesota. To claim a possible discount: - Email or upload your completion certificate to your auto insurer's customer service team - Ask whether they offer a 'defensive driving' or 'mature driver' discount, the percentage, and how long it lasts - Some carriers apply it at your next renewal rather than mid-policy If your insurer does not offer one, it is worth shopping carriers — many do, especially for drivers 55 and older. We can resend the certificate at any time. Alaska Defensive Driving Course Please let us know if you have any further questions!

Hello Patricia, Sorry about the trouble. Password reset emails usually arrive within 2-3 minutes; when they do not, the cause is almost always one of these: - The email is sitting in your Spam or Promotions folder — search for 'ETS Traffic School' - The address on the account is slightly different from the one you tried — e.g. an old email or a typo - Your email provider is blocking automated messages — add support@etstrafficschool.com to your contacts Reply with your full name and the phone number on your account and we will reset the password manually and confirm by phone or text. Arizona Defensive Driving School (DDS) Course Please let us know if you have any further questions!