ETS Forum for Massachusetts

Hello Lisa, Sorry for the trouble. Freezing on a specific chapter is almost always a browser cache or video playback issue. Try in this order: - Close the browser entirely (not just the tab) and sign back in - Clear cache and cookies for etstrafficschool.com, then reload - Switch to a different browser (Chrome, Firefox, or Edge) and continue from there - If you are on Wi-Fi, try a wired connection or a stronger signal Your progress is saved automatically. If the chapter still will not load, reply with your account email and we will reset that specific chapter on our side. Massachusetts Driver Retraining Course Please let us know if you have any further questions!

Hello Ryan, Yes — the online course can be completed well inside 30 days; most students finish in 1 to 3 sittings totaling 4-8 hours, depending on the state course length. To stay ahead of the deadline: - Enroll as soon as possible — the clock starts on the day the court ordered completion - Track your progress in the dashboard - Allow 1-2 business days for the certificate to post to the Suffolk County court after passing If you need a few extra days, ask the clerk for an extension before the deadline rather than after — most courts are flexible if you call early. Massachusetts Driver Retraining Course Please let us know if you have any further questions!