ETS Forum for Arizona
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All Arizona Questions
My password reset email never came
I tried to log back in to finish my Tucson course and asked for a password reset, but no email ever arrived. Can you help?
Hello Patricia, Sorry about the trouble. Password reset emails usually arrive within 2-3 minutes; when they do not, the cause is almost always one of these: - The email is sitting in your Spam or Promotions folder — search for 'ETS Traffic School' - The address on the account is slightly different from the one you tried — e.g. an old email or a typo - Your email provider is blocking automated messages — add support@etstrafficschool.com to your contacts Reply with your full name and the phone number on your account and we will reset the password manually and confirm by phone or text. Arizona Defensive Driving School (DDS) Course Please let us know if you have any further questions!
Can I take Defensive Driving twice this year?
I took Arizona Defensive Driving in February for a ticket in Phoenix and just got another ticket in April. Can I use the course again?
Hello Mike, Thanks for reaching out. Arizona law allows a Defensive Driving School dismissal only once every 12 months. Since you completed a course on 2/14/2026, you would not be eligible for a second dismissal until on or after 2/15/2027. Here is what we recommend for the April ticket: - Call the court that issued the new citation and ask about other resolution options - Some Arizona courts allow a deferral or a payment plan instead of DDS - You can still take the course voluntarily for your own records, but it will not dismiss the new ticket We can place the second enrollment on hold so you do not pay until you decide. Arizona Defensive Driving School (DDS) Course Please let us know if you have any further questions!